Non-Call Activity in Pharma Fieldwork

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MR Reporting tools allow tagging of non-call activity days or hours so that rep effort beyond doctor visits is still accounted for.

**Examples of Non-Call Activity:**
- Product training workshops
- Submitting reports or bills
- Attending team reviews or joint meetings
- Organizing camps or promotions

**Why It Matters:**
Indian pharma reps are often involved in much more than detailing. Tracking this gives managers a complete view of workload and productivity.

Track the non-clinical activities MRs are involved in during work hours — from training to internal meetings.

Non-Call Activity Definition - SD Glossary

Work done by MRs outside doctor visits — includes training sessions, report submissions, sample pickups, or company events.

NAP - Network Access Point

IT Glossary

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There are different types of NAPs and each of them has its purpose of meeting the need of networking. Wireless access points use Wi-Fi to connect wireless devices but lack the capability of routing. Switches are multi-port NAPs that connect different wired network segments. NAPs include routers that manage the traffic of networks, for instance, the internet and local connections. Other NAPs include bridges, gateways, and firewalls for other networking and security requirements.
NAPs allow networks to have greater coverage and centralized management of connectivity. Big networks include multiple NAPs to accommodate many users and increase availability. NAPs are basic structures of networks, which enable communication flows that define today’s technological telecommunication structures, based on routing, bridging, and aggregation of wired and wireless media. As the networks get larger and intricate, NAPs become even more crucial.

A network access point (NAP) is hardware that can enable other wired or wireless devices to connect to a network and extend its coverage. Since NAPs are centralized physical points to interconnect different networks, they perform the role of relaying network communication between endpoints.

Definition of NAP - Network Access Point- IT Glossary | SoftwareDekho

Internet Speed Test

An internet speed test provides details on the upload and download rates of your internet connection. This simple tool can help you find out whether or not your provider is delivering the speeds they claim to provide, as well as spot potential network issues.

Base Transceiver Station

One of the key elements in a cellular network is the base transceiver station (BTS). It serves to connect mobile devices with the rest of the telecommunications network, allowing for sending and receiving radio signals. BTSs are there to give coverage in specific areas and non-interruption communication for mobile users.

Download

A Download is transferring data from a remote server on the internet to another device or system for archiving, saving, or editing. Usually, this means getting on the Internet and downloading some files or retrieving some resources stored elsewhere. 

What Is HRMS Software?

HRMS is short for Human Resource Management System. It’s a single tool that handles everything your HR team deals with — from salary and attendance to onboarding, leaves, and appraisals.

ATM (Asynchronous Transfer Mode)

ATM (Asynchronous Transfer Mode) is a high-speed switching technology developed specifically for networks that can transmit both voice and data traffic. It offers the benefits of using any kind of data such as voice, video calls etc.

CPQ (Configure, Price, Quote)

CPQ (Configure, Price, Quote) is a software solution designed to help companies with the automation of their sales process, right from configuration and pricing to quoting products or services. This offers a single starting point for all sales teams who want to have correct and individualized quotes. 

A Storage Service Provider (SSP) is an entity that provides cloud storage to individuals or companies. It provides a stable and scalable storage infrastructure, helping end users store data on the cloud whilst allowing them to access and manage it remotely.

Scanner

A scanner is a device that basically converts hard copies (Images and Texts) through digitization, which allows your computer to store and manipulate those resultant digital files. Optical technology is used to capture the image into a digital representation.

Python

Python is an interpreted language that combines readability, simplicity, and ease of use. Today, it is one of the most popular languages in web development, data analysis and scientific computing or automation.

Smartphone

A phone or cellular telephone is frequently a portable phone which might produce and receive calls with a stereo link.

Google Trends

Google Trends is an online tool which has been made available free of charge by Google to enable the searching of any term and know the frequency at which it is searched for at any given time. It is useful in identifying topics that are popular at the moment as well as the time of the year when there is an increased search activity and how individuals and businesses within different geographical locations search. 

Information Technology

Information Technology involves the use of computers to store, transfer, and acquire information. It is made up of the following; hardware, software, database and networking. IT is of great importance in today’s world whether it is used for communication or business.

Duckduckgo 

DuckDuckGo is a search engine that seeks to protect user’s right to privacy. Unlike some of its counterparts, it does not follow users’ search records and does not pass individual data to advertisers. In fact, DuckDuckGo can be considered as being a search engine of a different kind as compared to Gmail and Google.

PDF is an output format that does not alter the formatting of the document no matter with which application the document was created. PDFs are used for transferring and storing documents on digital platforms.

PSK is an amplitude modulation technique in telecommunications by which information is conveyed by changing the phase of the carrier wave. It is widely employed in wireless communication networks like wireless fidelity or Wi-Fi and Bluetooth.

Software Asset Management

Software Asset Management (SAM) is defined as the process of monitoring and controlling an organization’s software assets as well as usage rights. It involves checking compliance with licensing agreements and managing software investments for better efficiency.

Artificial Intelligence

Artificial intelligence can hence be described as the ability of a computer or machine to imitate tasks that are regarded as intelligent in human beings.

Bluetooth

Bluetooth is a Short Range Wireless Connectivity technology that is used to create a connection between two or more devices. Bluetooth is mostly used in communication of smartphones, head/phone and other related items.

Cyclic Redundancy Check (CRC)

Cyclic Redundancy Check (CRC) is an error detection code used to detect errors in data transmission over the transmitting media. Essentially, it looks into the data to arrive at a checksum value and then compares the checksum with the one received to determine the status of the data.

Java

Java is one of the high-level language programming languages in computer software application development. Besides, it possesses great platform independence, it is object-oriented and, finally, it has good community support.

Library

A place which allows people to borrow books, magazines and other print and non-printing materials. Libraries also conduct educational programs, workshops, and different events for the community. This is a place where a huge number of books, different journals and others are found and these institutions are called libraries. It means that they develop educational programs, workshops, and other events which contribute to the enrichment of people’s reading and, consequently, studying habits. Libraries can also be in charge of the preservation and dissemination of cultural and historical materials or promoting literacy among the communities.

Virtual Private Network

A technology that enables one to connect to the internet thus ensuring that one’s privacy and anonymity are guaranteed. Thus, their primary applications are to extend their capabilities to safely bypass geographical restrictions and to work remotely as well as to secure sensitive information. 

Avatar

An avatar is a graphical icon that a person selects and uses in virtual space applications such as in a game or social networks. Avatars have further features of mode of dressing as well as accessories which make it possible for the user to make avatars that represent his or her unique personality. 

Finance

It is concerned with the generation of income, accumulation and its disbursement in satisfying everyday needs as well as investment. 

HTML

It is the normal way of preparing the pages that build a site on the web and defining the layout and content of web pages. HTML to a certain extent, is used to organize the content, to determine the shape and appearance of the web page as well as its design. 

Swift

A programming language that was specifically designed for use in Apple devices such as iPhones, iPads, Mac computers, and the Apple watches among others. Swift is a contemporary and robustly developed language comfortable for learning and coding. It is applied to a diverse spectrum of applications, including small utilities, large games, and any commercial project.

Twitch

A social video streaming platform mainly built for and around video games. Through Twitch, users can play games and stream them live so that others can watch, and communicate with the streamer via the chat bar and the streamer can also recommend other games as well as introduce new streamers.

Browser

A program employed to retrieve and display web pages from the World Wide Web. Some of the most commonly used web browsers are Google Chrome, Mozilla Firefox, Apple’s Safari, and Microsoft Edge. Browsers come with features like tabbed browsing, bookmarking and extension, analyzably making the use of browsers more appealing to the users.

File

A collection of data that is processed in a computer system. In general, the contents of files can consist of text, images, sound, moving pictures or some other kind of information.

Link

A relationship between two items of data is usually utilized in web pages. The anchor or link is used to point to other web pages or some other resources. It is crucial for the web since it helps the users move from one page to another and get the information from it.

AOL Instant Messenger (AIM) was one of the pioneers of instant messaging programs, which became very popular in the nineties and the early years of the twenty-first century. Introduced by AOL, AIM enabled users to know the availability of friends, to instantly communicate with them and to share files and graphics.

Code

Computer code and programming languages give an understanding of the basic framework that underlies the development of software, applications, websites, and other technologies.

The CPU, or Central Processing Unit, is the primary component and the brain of computers and other devices that execute instructions and perform calculations. CPUs read program instructions stored in memory and then perform these instructions, which makes the CPU serve as the ‘brains’ of a computing apparatus.

Cryptocurrency

Cryptocurrency is a digital or virtual money that uses cryptography for security. It isn't controlled by banking institutions and governments.

Cybersecurity

Cyber security can be described as measures taken to prevent the various components that are associated with the internet such as the hardware, software, servers, and data, from being controlled by others or attacked. With increased use of consumer and business technologies which store large volumes of sensitive data and with continually new technologies coming online, the threat levels escalate each year through piracy, phishing, malware, denial of service, and network intrusion attacks which result in valuable losses

Dashboards

A dashboard is an instrument that presents information that is significant to a specific goal or operation. Dashboards are pull tools that combine numbers, metrics and sometimes performance indicators into a single screen to facilitate awareness and insight. 

Data Scientist

A data scientist analyzes large data sets using statistics, programming, and machine learning to extract insights. They help organizations make data-driven decisions and present findings clearly to stakeholders.

Extension 

An extension adds functionality or features to existing software, programs, or browsers, enhancing user experience or productivity without changing the core application. Examples include browser add-ons or plug-ins.

Session Initiation Protocol

SIP is a signalling protocol used in managing communication sessions such as voice and video calls over IP networks. SIP is used in call establishment, call control and termination of a call and also in multimedia such as phone calls, conferences, messaging and even games.

SQL or Structured Query Language is a language that is used to manipulate data that is stored in a relational database. Oracle SQL is a more universal language that enables users to query, update and manipulate data belonging to tables with other SQL languages but in a declarative manner without writing computer code.

Cloud Computing

Cloud computing is the delivery of computing services such as servers, storage, analytics, software, and many others, through cloud networks. Instead of investing in company-owned hardware equipment or data centres, companies can employ the scale, flexibility, and new methods of technology providers in cloud services.

HTTP

HTTP (Hypertext Transfer Protocol) is the application-level protocol of the World Wide Web that facilitates the connection between browsers and servers. HTTP functions in that it makes an exchange of requests from a client to a server and responds following rules.

Core HR

Core HR is all the must-have processes that keep your HR function running — storing employee records, managing leaves, handling salaries, and staying compliant.

HRIS Software

HRIS stands for Human Resource Information System. It stores all your employee data in one place — contact details, job roles, documents, salary history, and more.

Employee Self-Service Portal (ESS)

An ESS portal lets employees apply for leave, download payslips, update details, and check company policies — all without needing to message HR every time.

Onboarding Software

Onboarding software helps HR guide new hires through everything — offer letters, document uploads, policy briefings, first-week tasks, and training.

Offboarding Process in HR

The offboarding process includes resignations, notice periods, full-and-final settlement, exit interviews, and system access removal — everything that needs to be wrapped up when an employee leaves.

Human Capital Management (HCM)

HCM software helps companies manage people beyond payroll — including skills tracking, career growth, workforce planning, and leadership development.

HR Automation

HR automation means setting up your systems to do the routine work for you — auto-sending reminders, approvals, payslips, and updates without manual follow-up.

Leave Management System

A leave management system helps track time-off requests, approvals, leave balances, and policy rules — all in one place, without chasing emails.

Payroll Software

Payroll software calculates salaries, handles tax deductions, generates payslips, and keeps you compliant — so your HR and finance teams don’t have to do it all manually.

CTC in Salary

CTC is short for Cost to Company. It includes everything you spend on an employee — from salary and bonuses to PF, insurance, and gratuity.

TDS in Payroll

TDS is tax your company deducts from employee salaries based on income. It’s deposited with the government and recorded in Form 16.

Employee State Insurance

ESI helps eligible employees get medical benefits, paid leave during illness, and maternity support — with monthly contributions from both sides.

PF in Salary

PF is a savings fund that builds over time. Employers and employees contribute monthly, and the amount grows with interest until retirement or withdrawal.

Gratuity in Salary

Gratuity is a one-time amount paid to employees who leave after 5+ years. It’s calculated based on last drawn salary and years of service.

Payroll Cycle

From checking attendance to sending salaries — the payroll cycle includes every step HR follows to make sure salary processing runs on time.

Statutory Compliance in HR

It includes rules for PF, ESI, TDS, minimum wages, bonus payouts, and more. Missing compliance can lead to penalties, so it’s non-negotiable.

Form 16

It’s issued at the end of each financial year and helps employees file their ITR — showing how much tax was deducted and deposited.

MR Reporting Software in Pharma

A field tracking system that helps pharma teams monitor doctor visits, sample distribution, DCRs, and MR productivity in real-time.

DCR (Daily Call Report)

A daily log submitted by MRs to report doctor visits, samples distributed, and field interactions.

Doctor Visit Report

A detailed log of each in-clinic visit, capturing what was discussed, samples shared, and next steps planned.

Geo-Fencing

A GPS-based feature that ensures MRs are physically present at assigned clinics before logging visits.

Sample Tracking in Pharma Sales

Tracks which doctor received which sample, through which MR — including quantity and expiry details.

Territory Management in Pharma

The process of assigning specific regions or zones to MRs to avoid overlaps and improve coverage.

Call Average in MR Reporting

The average number of doctor calls an MR completes each working day.

TA/DA Claims in Pharma

Daily allowances and travel reimbursements for field visits — automated using GPS logs and digital receipts.

Joint Field Work in Pharma

When a senior or manager accompanies an MR during field visits to observe, guide, and assess performance.

Tour Plan in Pharma Sales

A pre-approved monthly or weekly schedule outlining where the MR will travel and which doctors they plan to meet.

Chemist Personal Order Booking

Personal Order Booking (POB) at chemists tracks how many prescriptions translate into actual medicine sales.

MIS Reports in Pharma Sales

Management Information System (MIS) reports offer a consolidated view of MR activity, sales trends, and field data insights.

e-Detailing in Pharma

Electronic detailing replaces printed brochures — reps show product info through digital slides, videos, or interactive content.

Prescription Audit

A method to collect data on which brands doctors are prescribing — used to assess market positioning and competitor share.

Doctor Segmentation

Classifying doctors into segments (A/B/C) based on potential, prescription volume, specialty, or strategic value.

MR Productivity Dashboard

A visual tracker showing each MR’s performance — doctor calls, DCRs, call average, sample activity, and zone coverage.

Regional Manager Dashboard in Pharma

A reporting tool for RMs to track multiple MRs across regions — includes zone stats, call summaries, and activity alerts.

School ERP

A central platform that automates daily school operations — from attendance and exams to fees and parent communication.

Finance Glossary

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HR Glossary

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Sales Glossary

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Technology Glossary

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