astTECS Call Center

AstTECS Call Center software is a sophisticated and integrated solution which handles customer service and sales along with other organizational communications effectively. As a tool, it uses Cloud Telephony and Interactive Voice Response Systems (IVRS) to allow the organizations to handle their customers’ interactions, while also offering enhanced support and facilitating higher sales.

Key Features include:

• It is a package that offers a solution for the management of call related services and facilities for business organizations to track the incoming and outgoing calls.
• The software is fully compatible with Cloud Telephony services and enables organizations to adopt a sleek communication interface like voice and video calls, conferencing, and texting.
• An integrated voice response system allows users to develop specific greetings, options, and proclamations specifically for the IVRS.
• The software offers a comprehensive call analysis and reporting tool, which allows the businesses to get the much-needed information on their call quality, customer demands and call center agent efficiency.

AstTECS Call Center software is an essential tool for any company that seeks to improve performance in the provision of customer/ client services, efficient communication, and sales.