Best Helpdesk Management Software For Your Buisness
Filter (29) Softwares- Application programming interface that allows for integration with other systems/databases
- Online portal through which end users can access the system, manage tasks, or obtain information
- Create, design and manage workflows for repetitive tasks
- Track, manage, or resolve user requests and IT incidents/issues
- Manage and track all internal and external communication conducted via calls, email, text, or chat
- View and track pertinent metrics
- Provides a channel for team members to share media files, communicate, and work together
- Manage digital assets
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20 Best Helpdesk Software in India - Features, Pricing and Reviews
Groove
Description:
Groove’s helpdesk software is designed to improve the efficiency of customer support teams. It provides a unified platform where teams can track, manage, and resolve customer inquiries. With its automation capabilities, Groove helps reduce response times and improve customer satisfaction. The software integrates with other systems to offer a complete support experience. Groove also offers robust r... View Groove Profile
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Proprofs Help Desk
Description:
ProProfs Helpdesk software organizes customer support requests in a centralized system, allowing teams to prioritize and respond efficiently. With ticket history and tracking, it enables faster resolutions and improves customer satisfaction. The software helps reduce response times, ensuring customers feel valued and supported.... View Proprofs Help Desk Profile
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Kaem Technologies
Description:
Kaem Helpdesk software helps companies manage customer support requests by organizing and prioritizing tickets. The system tracks request history, making it easy to provide timely responses. It improves customer satisfaction by ensuring each issue receives the attention it needs. Teams can view ticket status and track resolutions, enhancing support quality and efficiency.... View Kaem Technologies Profile
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Hesk Help Desk
Description:
Hesk Helpdesk software organizes support tickets, allowing teams to prioritize and respond to customer issues efficiently. It features a streamlined ticketing system that reduces response time, improving customer satisfaction. With tracking and reporting tools, the platform enables managers to analyze support metrics and enhance service quality, ensuring every query is resolved effectively.... View Hesk Help Desk Profile
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Spine HRMS provides different self-service solutions for all business types. These methods allow the employees to browse the HR databases and perform lower-level updates to personal information and questions. ... View Spine HRMS Profile
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Description:
HR Mangtaa features a helpdesk solution that improves employee support and communication. It allows staff to submit requests and track their resolutions in real-time. This software enhances response times and ensures employees receive timely assistance.... View HR Mangtaa Profile
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greytHR offers a helpdesk feature that enhances employee support and issue resolution. Users can submit tickets for assistance, and support teams can track and manage requests efficiently. This software improves communication and ensures timely responses to employee needs.... View greytHR Profile
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Zoho People Helpdesk software provides a centralized platform for managing employee support requests. It allows HR teams to track and resolve issues efficiently, ensuring timely responses to employee queries. The software enhances communication between employees and support staff, leading to improved employee satisfaction and a more productive work environment.... View Zoho People Profile
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ACGIL Facility Management
Description:
ACGIL's Helpdesk module streamlines customer support processes, enabling organizations to manage inquiries, track issues, and resolve problems efficiently. This module provides tools for ticket management, knowledge base creation, and performance tracking, ensuring high levels of customer satisfaction.... View ACGIL Facility Management Profile
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Bamboo HR provides an employee helpdesk where employees can log in and seek assistance and the managers together with the HR respond. This leads to the development of a knowledge base that can effectively address frequently asked questions.... View BambooHR Profile
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Trigent HRMS
Description:
Trigent HRMS Helpdesk streamlines the process of managing HR-related support requests. Employees can easily submit tickets for issues related to benefits, payroll, and more. HR teams can track, prioritize, and resolve requests efficiently, improving response times. The system integrates with other HR tools for seamless support management. It’s an ideal solution for businesses looking to enhance HR... View Trigent HRMS Profile
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Gusto HR
Description:
Gusto HR’s Helpdesk offers a centralized platform for HR support, helping employees resolve issues quickly. It allows HR teams to manage tickets, track requests, and provide timely responses. With easy communication channels, the helpdesk ensures that all HR-related queries are handled efficiently. Automated workflows ensure that requests are routed to the right department. Gusto HR’s Helpdesk is ... View Gusto HR Profile
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Intercom
Description:
Intercom’s helpdesk solution offers a streamlined approach to managing customer support requests. It integrates messaging, ticketing, and knowledge bases into one unified platform. Intercom’s AI-driven features help automate responses, improving efficiency and reducing response time. The platform’s reporting tools help teams monitor and analyze customer service performance. It helps businesses mai... View Intercom Profile
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DocPulse Helpdesk software provides efficient support for healthcare staff and patients, ensuring timely responses to inquiries and issues. It automates ticketing and tracking, enhancing communication between departments. The software helps improve overall operational efficiency and service quality.... View DocPulse Hospital Profile
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Live Agent
Description:
Live Agent offers an intuitive helpdesk solution designed to simplify ticket management and improve team efficiency. Its multi-channel support allows businesses to manage inquiries from email, live chat, social media, and phone in one place. The platform’s automation tools help route requests to the right team members, ensuring faster resolutions. With features like knowledge base integration and ... View Live Agent Profile
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Tidio Chatbots
Description:
Tidio Chatbots enhances customer service by automating responses to common inquiries. The platform integrates seamlessly with helpdesk systems to offer real-time support. It reduces the workload of support teams, enabling them to focus on more complex issues. Tidio also provides analytics to track customer interactions and optimize service quality. The chatbot-powered helpdesk system ensures custo... View Tidio Chatbots Profile
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Rocket.Chat
Description:
Rocket.Chat is a robust communication platform designed for businesses to manage customer inquiries and support tickets efficiently. It offers live chat, audio, and video calls, ensuring a seamless communication experience. With features like customizable chatbots and integration with popular CRMs, Rocket.Chat streamlines customer support. It provides real-time collaboration, enabling teams to res... View Rocket.Chat Profile
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Description:
Brevo’s Helpdesk solution enables businesses to manage and resolve customer support tickets efficiently. With features like ticket tracking, automated responses, and real-time updates, businesses can provide timely assistance to their customers. The platform integrates with CRM and other tools, allowing support teams to access customer histories and deliver personalized solutions. By streamlining ... View Brevo Profile
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Zoho SalesIQ
Description:
Zoho SalesIQ integrates helpdesk features, allowing businesses to manage customer support tickets seamlessly. It allows for real-time tracking of queries and enables timely responses. The platform’s analytics give teams insights into common issues, helping improve customer service. Zoho SalesIQ streamlines communication between support teams and customers, improving resolution times. It integrates... View Zoho SalesIQ Profile
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You must conduct thorough research and read user reviews to choose the best software for your needs. So, take a look at our website to understand better!