Birdeye

Birdeye is a customer experience management tool that can enable the management of direct interaction with clients in real time mostly through live chat to ensure timely solutions to clients’ problems.

Key features include:

• Delight customers in real time with live chat to reply to their questions, fix their problems or even enhance the rapport.
• Interact with customers through web and app, social media accounts, and messaging systems with the use of a single interface.
• Implement used of chatbots whereby frequently asked questions, appointments, and initial instructions needed from customers can be responded or provided automatically cutting on time.
• Feel free to learn more about customers and their preferences in terms of communication and services from the data collected in the course of the chat.
• Engage clients comfortably in their fluency if the language is not understandable to all the cross-sectional clients.
• Ensure customer chat information is integrated with your CRM program to track the interaction, avoid losing track of follow-up and enhance customer records.
• Obtain statistics on the live chat’s effectiveness, time to answer and customer satisfaction levels; helping businesses enhance their service and methods.

With features of live chat, Birdeye simplifies how businesses can attend to customer complaints within the shortest time possible, increase customer satisfaction thus sales. The decisions made with the help of Birdeye will help businesses improve communication, strengthen the relationships, and deliver relevant value at any step of interaction.