CallerDesk

CallerDesk is an advanced cloud telephony and IVRS software that is aimed at simplifying voice communication and customer interactions to improve the management of such communications for various companies.

Key features include:

• On-demand calling without the requirement of any local hardware installation assisting in controlling contacts from anywhere at any time, and cost efficiency.
• Automated voice responses to transfer the customer to the right department can help in managing call flow and eliminations of long time indication to the customer.
• Call recording and monitoring as part of customer service quality assurance, call monitoring for quality and training indication of customer satisfaction and compliance.
• Support your decisions by collecting call volume, throughput from telephony and customer interaction information.
• It is fully integrated with your current CRM application for access to customer information during the call.
• Make and receive voice calls, text messages, and even emails from a single interface, thus fulfilling an omni-channel interface to customers.
• Have the flexibility to expand the system as call usage rises so you can limit your business growth by your communication capabilities.

CallerDesk provides businesses an opportunity to deal with customer connected calls in a more effective, inexpensive and convenient manner while enhancing customer satisfaction. This system is perfect for business that need to transform their telephone system in a way that is suitable to today’s world up in the cloud.