What is Contaque Call Centre Solution

Contaque Call Centre Solution’s Call Center software offers a comprehensive platform for managing inbound and outbound calls. This solution ensures smooth handling of customer queries, complaints, and service requests with features like call routing, real-time analytics, and automatic call distribution. The platform is designed to improve agent efficiency, reduce wait times, and enhance customer satisfaction. By integrating CRM and other business tools, the call center solution streamlines workflows and drives operational success.

Deployment
  • Cloud,SaaS,Web-Based
  • Desktop Mac
  • Desktop Windows
  • Desktop Linux
  • On-Premise Windows
  • On-Premise Linux
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    Payment
  • Free
  • Free Trial
  • Annual Subscription
  • Monthly Subscription
  • One Time
  • Transactional
  • Support Options
  • Email
  • Live Support
  • Tickets
  • On Premises
  • Training
  • Telephonic
  • Contaque Call Centre Solution Pricing Information

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    Pricing Options
  • Free
  • Free Trial
  • Annual Subscription
  • Monthly Subscription
  • One Time
  • Transactional
  • Contaque Call Centre Solution in detail

    Contaque Call Centre Solution provides call center-specific tools and functionality to help organizations to provide better customer care, increase productivity of a call center, minimize costs, and organize work processes overall. This refined solution is designed to assist in managing customer interactions; enhancing customer experience; and consequently, increase sales and revenue generation.

    Key Features include:

    • Comprehensive Call Management improves flexibility in the call handling systems such as call routing, call queuing, and call recording to help in comfortable interaction with the customers.
    • Automated IVR system of the software used in business organizations can help to route clients’ calls to the right departments or agents and shorten time of response.
    • It provides an IVR prompt that helps organizations to design its company specific menu which can be modified regularly for meeting any new requirement.
    • Advanced call analysis as well as reporting tools enable companies to evaluate results, measure efficiency, assess opportunities for enhancement, and determine the right course of action for call center.
    • Optimized customer dialogue and increases in the customer satisfaction levels effortlessly integrate with widely adopted CRM solutions such as Salesforce and Microsoft Dynamics.
    • Call Recording and Quality Monitoring feature ensures that compliance to the set standards is promoted practices, assistance in training can be offered and also serves as a basis on which performance of the agents can be evaluated.
    • Customizable Reporting Dashboards enables company executives and managers to build their particular report forms for important objectives and KPIs visualization.
    • It has scheduling and forecasting features that provide a very good management on the human capital thus saving a great deal in terms of costs of operations and also in terms of optimization of resources.

    Contaque Call Centre Solution is an effective system specifically for companies and businesses intending to improve clients experience, communication and run efficient call centers. As a result of the availability of various features, the business can enjoy effective customers’ relations, enhanced customer satisfaction levels, and increased organizational performance.

    Contaque Call Centre Solution FAQs

    Who are the main user group of Contaque Call Centre Solution?

    The user group of Contaque Call Centre Solution are :SMBs, SMEs, MSMBs, MSMEs.

    How much does Contaque Call Centre Solution cost?

    Contaque Call Centre Solution has 1 plan.

    Is Contaque Call Centre Solution an online or a offline?

    Contaque Call Centre Solution is Online Software.

    Decide with confidence.

    You must conduct thorough research and read user reviews to choose the best software for your needs. So, take a look at our website to understand better!