Freshchat

Freshchat is a live chat solution that is aimed at enabling businesses engage their customers in real-time in different platforms. As an exceptional customer support and engagement tool, Freshchat is useful in helping teams take on various capabilities and foster good customer relations.

Key features include:

• Usually, businesses need to involve customers through web, mobile, social media, or instant messaging; all these interactions can be managed from a single interface.
• AI-powered chatbots appear when people ask most common questions and provide ready answers with the help of customizable chatbots, even when the workers are not available.
• Intelligent message routing to follow up the right team members regarding the messages depending on the context to enable us to bring down our turn around time and equally enhance our clients’ satisfactory.
• Gain full access to the chat history for better identification of the customer’s needs as an agent.
• Campaign and customer segmentation helps to create efficiencies of reaching not only potential customers but prospective members of particular demographic groups.
• Reporting and analytics include reply times and satisfaction percentages, which can be used by teams to deliver better support in the long run.

Freshchat is great for any business that seeks to upscale the way it communicates with its consumers and its customers, making it possible for the business to be polite and useful whenever its customers need a response.