GOautodial Call Centre

GOautodial Call Centre can be described as a quality and functional solution that enables call centers to become more efficient and prove their value for helping customers and increasing the sales of companies. This innovative communication tool allows the flow of communication between organizations and their customers, resulting in efficient service delivery.

Key Features include:

• Automatic Call Distribution (ACD) presents incoming calls to available agents in a quick manner ensuring that customer inquiries are answered in good time.
• Predictive Dialer connects the agent to the next number on the list and doubles the calls and sales.
• Interactive Voice Response (IVR) enables organizations to manage the first point of contact with customers and set them through to the right desks or agents for service.
• Cloud Telephony allows for the possibility of meshing under one umbrella all the applications to have an effective Communications-as-a-Service that is also safe, expressive and crystal clear voice calls get enabled by an efficient, secure and cloud technology backed system.
• Call Recording and Monitoring provides call supervision to ensure that quality checks and agent coaching and training are conducted efficiently while call recording equipment is also installed to enable future call replays.
• CRM Integration provides smooth integration with some of the most used CRM platforms including Salesforce and Zendesk that lets the agents work with customer data during the call to provide targeted and fast assistance.
• Reporting and Analytics gives a deep analysis of the necessary call metrics, as well as offers information about the performance of the agents, and their interactions with the customers allowing better decision making and continual enhancement of the call center.

GOautodial Call Centre is the single solution for any company, which planning to transform their customer service and sales department. This software has IVR and predictive dialers, cloud telephony, and direct CRM integration which provide an indelible level of efficiency for any organization that wishes to improve its customer relations as well as corporate success.