Groove

Groove is an advanced software that will improve customer relations and ease customer support processes in businesses. By enabling easy exchange of information and proper handling of customer queries, Groove enables organizations to offer best quality support and gives room for growth in client base.

Key Features include:

• It avails the option of customer interfaces such as email, Live chat, Social network interfaces, phone, and other related channels.
• Automated Ticketing feature allows Groove to automatically direct, prioritize, and categorize customer inquiries to specific teams or support agents.
• Customizable Help Center enables businesses to automate the provision of customer support, enabling customers to find solutions to many of their complaints on their own by creating an online self-service help desk.
• Real-time Reporting and Analytics has all the necessary details and information about support performance, customers and agents along with the methods that can transform businesses and refine their support dynamics all the time.
• Collaboration Tools can easily connect, communicate, cooperate and support each other to solve a variety of customers concerns, which creates a unified and productive support atmosphere.

Groove is an essential tool for any company who needs to provide support, manage the customer support department and provide high levels of customer satisfaction. The Software has integrated customer engagement offerings like omnichannel support, automated ticketing, and detailed reports.