Intercom

Intercom is a rich and integrated solution for customer communication that can be used to improve the level of customer service, customer appeal and sales. This creates in businesses efficiency in the provision of services since it allows for direct communication with the customers. Intercom as functioning communication platform can help turn web visitors into customers by enabling relationships.

Key Features include:

• Real-Time Messaging engage customers directly for real-time answering of their concerns as well as their inquiries through the in-app messaging communication channel. It helps in improving customer satisfaction and enhances the brand image of the respective company.
• Email and SMS Support makes it easy for a business to reach out to their target market via the channel preferred by the recipient such as email and SMS.
• Customer Data Management enhanced by powerful tools that allow businesses to organize, analyze and use customer data for customer engagement and for serving recommendations.
• Conversation and ticketing tools for customer support operations on Intercom feature ticketing options and conversation tools to help coordinate the work within a team and respond to clients’ queries faster.
• Lead Generation and Customer Engagement provides lead capture and engagement tools which enable companies to reach new customers and stay relevant to existing ones with personalized and relevant messages and material.
• Integration with various platforms can be enhanced with popular CRMs, helpdesks and other third-party applications and works seamlessly and makes data exchange and the overall process run much more efficiently.
• A/B Testing and Analytics was designed to allow the business to test out different communication methods and analyze the results of those tests to try and find the best ways of communicating with the customers.

Intercom is an essential application within any business that seeks to offer improved serving of clients and better sales. Being equipped with the features like real-time communication, working across multiple channels, profound analytics, the Intercom is the right choice for those businesses which are willing to guarantee great customer experience.