KOOKOO CloudAgent

KOOKOO CloudAgent is a rich and multifunctional cloud telephony and IVRS software solution that changes the way customers are serviced and sales are done in a business. This software simplifies the manner in which an organization can communicate with the customers through voice and text interactions therefore improving the customers’ experience.

Key Features include:

• Automated Call Routing to the right agent or department by call routing, thus reducing the time spent to resolve the customer issue.
• IVR lets the customers with by pre-recorded/ dynamic messages, directs customers to a relevant department or agent and saves a lot of time.
• Omnichannel Support can make voice calls, SMS, emails, and social media messages getting closer to customers through the media well-chosen by the businesses.
• Integration with popular CRMs such as salesforce, zoho and hubspot are fully compatible with KOOKOO CloudAgent and it guarantees that agents have all the information about the customers they are going to address.
• Call Analytics and Reporting enables configuring precise and comprehensive call statistics, including concerns like call length, agent productivity or customer satisfaction ratings.
• Using auto-attendant among many other features of call management, businesses can effectively sort out incoming calls and get the customer to the respective department or agent without delay.
• The voice analysis function on KOOKOO CloudAgent allows businesses to listen to the recordings of the calls and gain insights on where the agents require training to produce the best customer relations.
• Customizable IVR Menus allows businesses to come up with IVR menu design which will help customers to easily pick other options to move through the right department or agent.

KOOKOO CloudAgent is a necessary product for organizations that want to update the platform of customer care or sales. Commercial organizations can take advantage of cloud telephony & IVRS technologies to regulate their communication infrastructure, generate enhanced customer experiences and subsequently overall commercial returns.