Live Agent

Live Agent is one of the best live chat tools that are developed to improve the efficiency of customer support for companies. It is an incorporate solution which is used to forward real-time customer interaction and enhancing the customer satisfaction level.

Key Features:

• It has an exceptional chat routing mechanism that ensures that customer chats are well directed to the agent that will be most appropriate to handle such chats hence shaving some time off the whole process hence improving on customers satisfaction.
• Compatible with different other CRM and ticketing platforms to make the scope of interactions, history and preferences of the customer visible to the agents.
• Pre-defined templates and canned responses which help to reduce the amount of time that agents will be needed to address customer inquiries while at the same time helping to maintain standard responses across different client conversations.
• Live chat co-browsing feature helping to show to the agent the customer’s browser and interact with it directly, that is useful for problem solving.
• Using priorities for customers, including chat queues, helps in sorting out the problems and solving the important ones firstly.
• Real-time supervision over the agents’ performance and customers’ satisfaction based on detailed analytics.
• Multilingual support which makes it possible for businesses to support their clients through chat support in different languages.
• The self-hosted chat widget can be adjusted to match the business image and the layout of the website.

Live Agent is a useful utility for those organization which desire to enhance its external online customer support and interaction. Its features are overall uncomplicated, highly durable and fully compatible. It is perfect for businesses who aims to improve their company’s online visibility and accomplish goals through live chat support.