LiveChat

LiveChat is a flexible and effective live chat program intended to optimise customer care and sales by helping businesses speak to others directly. It is a communication tool that can be very effective in enabling organization respond to customers questions, offer immediate support and most importantly, help turn web visitors into customers.

Key Features include:

• Real-Time Chat Support for instant response to customer questions increases the flow of positive feedback from the customer and increases the likelihood of a sale.
• Automated Chat Invitations can be set to different activities such as the amount of time someone spends on a particular page or if they scrolled down. This way enterprises are already communicating with visitors even if they have not made the initial contact.
• Multi-Channel Support available channels are live chat, e-mail and social networking sites are all supported by LiveChat. This support system also extends multi-digitally.
• LiveChat can be connected with numerous CRM systems such as Zendesk, Salesforce, and HubSpot as well as with other applications.
• The platform monitors the page visits, time spent on it, and sources from which visitors come from.
• With integration to website, the chatbots can be incorporated with LiveChat in order to provide automated answers to frequent or ordinary questions.
• While chatting with the customer, an agent can forward any file, image, document, or link to the customer.

LiveChat is a must-have for all companies if its goal is to offer unique customer service on the website and at the same time work on sales. This chat software is filled with features from its fully customizable chat widget to multi-channel support and detailed analytics making it the all-in-one solution for businesses looking to make their customer’s experience a better one.