MAssist CRM

MAssist CRM is an advanced customer relationship management solution which assists companies in effectively keeping and developing customer relationships and in result, customer satisfaction and, consequently, revenue growth. It has a full range of tools that help businesses to build and develop their customer relation, share necessary information and collaborate.

Key Features:

• A single database containing customers’ information that will allow your team quick access to all data regarding the customer, including their contact information, purchase history ,and interaction notes, giving your team a clear understanding of the customer ‘s behavior.
• Sales, marketing and client service automation and task distribution to refine efficiency of work and usage of time of your team members.
• Flexible interfaces and reporting for providing your stakeholders rich data on customers, thus helping your staff achieve the results they are targeting as effectively as possible.
• Instant messaging to switch between email, phone, and chat to engage customers effectively and help your team generate a better rapport with the clients.
• Updates to instantly notify and provide alert to your team so that they are up to date with any new information or change in the behavior of the customer.
• Fully tailored reports and analysis for assessing the clients’ performance of KPIs and finding ways for improvement, thus, providing the needed tools for your team’s management and optimization of the customer relations.

MAssist CRM is an essential software specifically used in enhancing operations of companies in the Customer Relationship Management (CRM) industry. MAssist CRM remains to be a flexible tool with an outstanding number of features, that will help a business strengthen the relationships with the customers, in order to achieve higher levels of customer satisfaction, customer retention, and, consequently, sales.