Microsoft Forms

Microsoft Forms encapsulates a rich and robust survey management tool that can be used to simplify the process of getting feedback as well as surveys and creating polls for businesses. Customer feedback is one of the most important tools which must be used by organizations to facilitate their communication with the customers and consequently fix on the details of their offers by considering insights.

Key Features include:

• It offers diverse options of questions like; multiple choice, rating scale, text, and date & time questions thus making it possible for clients to customize results to their needs.
• The software is able to compute and analyze the collected data with ease, Also, when conducting surveys for your customers, the software is able to compile all the results and present you with charts and graphs that will help you at a glance to note the opinions, preferences and even feedback of your clients.
• It is linked to Microsoft Office 365 and as such, it is quite easy to share your surveys with your team members and external audiences such as your clients.
• Distribution and Response Tracking using links, email, or Microsoft Teams, the software allows you to share your surveys with others and monitor people’s responses in real-time.
• It can be used on either iPhone or an Android platform, meaning the respondents can be taken through the survey on their devices resulting in a better response rate.
• Multiple Survey Templates allowed to guide the creation process, where surveys of different categories are designed and availed to users to fill in without having to design the forms all over again.

Microsoft Forms has all the characteristics of the tool it declares, it is very easy to use, contains an impressive number of features, and is fully integrated with the Microsoft environment, so it is an obligatory tool for businesses who strive to create and manage effective surveys and gather feedback to make proper decision-making processes.