Olark

Olark is a live chat application that brings customer care, sales or support directly to your visitors – easy to use, customizable, and with powerful features. It is a advanced tool that enables organizations to provide timely and immediate reaction to customers’ queries and sale conversion of website visitors into buyers.

Key Features include:

• Real-Time Chat Support feature allows customers and prospects to get an immediate respond to their questions and as a result customer satisfaction is enhanced and the possibility of converting a customer into a buyer is enhanced.
• Customizable Chat Widget provides a flexible chat product that can be designed to combine with your business’s image to create a unique and smooth icon.
• Targeted Chat Invitations is also the added advantage of businesses being able to set specific rules that determine when chat invitations are to be initiated the length of time that a visitor stays on one particular page or the pages that the visitor frequents. It plays a proactive role to engage the visitors before they abandon your site completely.
• Multi-Channel Support offers different modes of communication that customers use today which include the live chat, emails, social media among others.
• The software is integrated with most commonly used Customer Relation Management systems like Salesforce, Zendesk etc., as also with other applications.
• Visitor Tracking shows how many times a visitor has viewed a particular page, the amount of time spent on your website, and the source they used to get to your site.
• Chatbot Integration you can combine a chatbot to respond to frequently asked similar questions and redirect your workers to the complicated ones.
• While engaging in live chats, the customer care agents can forward any file, image, document, or link to the customers, making the support process more efficient and effective.

Olark is the most useful if a business wants to offer extraordinary customer service to clients who visit their site and make a sale. It offers a customization of a chat widget, multiple ways for supporting customers, and detailed analysis of results and it is an ideal tool for organized companies that aim to enhance the clients’ experience.