Optical CRM

Optical CRM is a robust and integrated CRM application aims to assist small and broad scale enterprises to handle consumer communications in efficient way. The software is designed to address the needs of various departments such as sales teams, customer service, marketing and support with the overall goal of enhancing customer satisfaction thereby boosting sales.

Key Features:

• Comprehensive Contact Management for all customer details should be stored in one central place so as to create easy access to all important customer Data, records and communications.
• Dynamic Sales Automation to ensure all are in sync and can focus on chasing sales and keeping in touch with the customers.
• Detailed Reporting and Analytics to maintain, track and report the various key performance indicators for the sales, to analyze sales data and gain a better understanding of the customers for the purpose of making better decisions for the business.
• Customizable Dashboard for users as solution to monitor their key information and metrics in actual time for monitoring the gross sales pipeline, customer interactions and enterprise efficiency.
• Powerful Marketing Tools to leverage integrated marketing solutions including leads, campaigns, and email in order to reach out to the potential customers and turn them into customers.
• Seamless Integration with other applications such as email clients, social media, and accounting software, with no communication disruptions.
• Collaboration and Workflow Management to integrate customer relations, assignments, and communication tools so that all members of the team understand what their common objectives are and have easy access to all the information they need.

Optical CRM-software is a must have for any enterprise that wants to enhance it’s customer relations, enhance its productivity and offers a great potential for growth and success. This particular CRM solution is built with powerful attributes whilst at the same time being easy to use thus helping organizations to better employ organizational structures, foster effective communication and improve organizational decision making through the use of relevant information.