Proprofs Help Desk

PROPROFS Help Desk is a robust customer support software used to track and prioritize tickets, provide better communication, and increase the general productivity of teams.

Key features include:

• Organize, store, and monitor all the customer support tickets with no query left unanswered. Making it very easy for everyone to assign tickets to the right agents for quick resolutions.
• Develop workflow scenarios in order to improve the system to identify, prioritize and route tickets automatically, thus decreasing the workload load and delivery time.
• Develop a knowledgebase for your clients to enable the clients to answer such simple questions without the necessity of an actual interaction with your support team.
• Design for track management across email, live chat, social media and more, so that the touchpoints are connected in one location.
• Receive real-time reports and statistics on tickets response rates and the level of customer satisfaction, as well as agents’ productivity.
• Encourage the team collaboration using internal notes and shared views for a ticket and guarantee complex issues will be solved well.
• Customize your helpdesk to fit the present requirements of your brand and create an exceptional and professional client service.

ProProfs Help Desk helps businesses to increase customer satisfaction, optimize support and minimize expenses for operations. ProProfs comes with multiple tools, which makes it easy to use and therefore can provide great customer services for business.