QUALTRICS CORE XM

Qualtrics CoreXM is full-features survey management software that aims at improving the overall customer experience, employee satisfaction and success of business through effective means of collecting, analyzing and mobilizing the collected feedback. It is an advanced tool that enables institutional analysis to understand the target audience better and, therefore, make better decisions and achieve superior organizational performance.

Key Features include:

• Advanced Survey Creation has a simple drag and drop graphical user interface that makes it easy for businesses to develop attractive and professional surveys that incorporate different types of questions and branches of logic.
• The software offers several possibilities whereby businesses can log in and change survey branding, for example, logo and fonts, and color scheme to match their business brand and thus have more control over the branding the customer sees when interacting with them via the survey.
• It provides live analytics so businesses can track survey responses, track progress and make further decisions out of the information derived from the surveys.
• The platform leverages features including sentiment analysis, text analytics, and distributed net promoter score (dNPS) calculations to enable business establishments to make the right decisions from the survey results and rectify customer relations.
• It also incorporate collaboration features for sharing surveys, collaboration on the feedback and enhancing the surveys.
• The software has compatibility with different popular applications and platforms including Salesforce, Microsoft Dynamics, and even Slack where a business could manage their operations, automate their operational procedures and consolidate their information.

Qualtrics CoreXM is a must have for any organization that seeks to improve its customer experience and engage employees while at the same time using insights derived from feedback to improve products. It is an all-encompassing survey solution with stunning capabilities when it comes to survey generation and advanced analytics apart from flexible and a wide set of additional features, it is an ideal option for businesses of any size focused on customer experience.