Servetel

Servetel is a Cloud Telephony and IVRS, which integrates and simplifies the communication procedures in organizations. It has a number of features and interfaces that facilitate customer interactions and help to enhance their correspondence and the company’s performance. Servetel is an essential necessity for enterprises that are striving to offer right service standard and increase the sales by constructing reliable and customer satisfaction oriented communication systems.

Key Features include:

• Cloud telephony which is available from Servetel allows the business organizations to conduct their calling and answering right from the cloud.
• IVRS feature permits the business to launch the voice menu, which effectively guides the customers to the right department or executive, thus has the time-consuming process of handling the customers’ feelings comfortably.
• Call routing every call received is properly sorted to a specific department or agent, and that the customers can be connected to the right agent dealing with their issue.
• Through the IVR system customers are offered pre-recorded messages and relevant information in order to reduce caller’s expected wait and to deliver the most recent information at any point of the day.
• SMS & Email Notifications support for both SMS interface and email interface, which can be used to send immediate notification and update to the customers regarding their orders status, appointment or any other relevant information.
• Analytics and reporting are offered that encompass aspects of call traffic, customers and organizational performance metrics and trends.
• Mobile & Desktop Applications that enable organizations to conduct their communication through the applications they choose from anywhere, at any time.
• Integration with CRMs and other tools can be easily connected with popular CRM tools, such as Salesforce, Zoho, and HubSpot, as well as the most useful tools in business, which helps to organize the work with customer data effectively.
• Virtual Number Management where one can get business local or toll-free number in multiple countries.

Servetel’s cloud telephony and IVRS software is a important part of business when the client satisfaction is one of the main goals and efficient communication is needed. The product offers a wide range of capabilities and a simplistic strategy when it comes to assisting businesses that have the intention of making their customer’s experience better when it comes to sales and customer relations.