SMART Service Desk

SMART Service Desk is an integrated software solution that acts as CRM solution. This objective contemporary environment intentions to intensify and redesign interaction, interaction, and support solutions within organizations to augment customer satisfaction and connection.

Key Features:

• Ticket Management System feature assists in organizing and dealing with the customer tickets in a more efficient manner.
• Customizable Knowledge Base repository for your team to find information and frequently asked questions, or solutions to various issues.
• Incident and Problem Management to control and address all the incidents and problems through integrated workrooms as well as different and unique automation capabilities.
• Asset and Configuration Management to strengthen inventory management and keep track of organizational information to allow for large capacities and superior IT services.
• Reporting and Analytics to achieve business intelligence and acquire comprehensive reports and analytics concerning your service centers, customer relationships, and key performance indicators.
• Integrations and Customization with other crucial software, making data migration and integration easy as well as features to modify the software to suit your business model and demands.
• Multi-Channel Support to communicate with customers by email, phone, live chat, social networks to describe about company’s products, answer on their questions and fulfill their requests.

SMART Service Desk is a must-have in organizations that appreciate good communication and customers. The software help firms improve its results, satisfy customers, and optimize the choice of CRM options.