Spark TG

Spark TG is an advanced cloud operated software that provides improvement in organizational communication, reduces the manual effort of call handling and provides enriching customer experiences in large and small companies and corporations.

Key features include:

• Calls can be made and received through the cloud, hence cutting all the wires and saving lots of money on installing telephone lines.
• Digitize communications with IVR so the caller’s list of choices and what they are seeking as well as getting to the right department without talking to anyone.
• Integrated Intelligent call routing is a mechanism of call management that provides routing of Call Centre incoming calls through inputs from the customer or other predefined inputs.
• Record and monitor call data on a real-time basis in order to determine attainment of goals, and to enhance efficiency of the services being offered.
• This means actively record phone calls for performance monitoring, legal reasons, or example purposes, and offer options on outgoing messages for the recipients who cannot be answered.
• Can be easily linked with customer relationship management systems, and with the mail clients and other applications to consolidate the communication with customers and the data about them in one location.
• It’s highly flexible to accommodate the number of users across small offices to larger customer support centers.

There is always a way to reduce communication burden, and improve customer relations, and business performance for any company and this is well done by Spark TG. By providing detailed and precise voicemail services, this could be complimented by the cloud telephony and IVRS features of the Spark TG to enable business organisations deliver efficient services to their customers at lesser cost than expected.