Spinso ServiceDesk

Spinso ServiceDesk is a technologically advanced customer relationship management program being developed for the further efficient and efficient mutual cooperation between businesses and consumers, increased satisfaction of buyers, and improved sales performance. It provides a suite of unique capabilities that enable organizations to effectively manage customers while leveraging on the data they present.

Key Features:

• Centralized customer information about the clients such as the contact information, the communication logs and records, and the support tickets, as well as the buying records of any products or services from a single unified platform that provides total visibility of the customers.
• Integrate with clients to provide multiple services via email, telephone and instant messengers or social networks.
• Automated workflows and ticketing to strengthen customer service automated workflows, prioritization of the tickets, and assignment mechanisms.
• Real-time analytics and reporting to develop a better understanding of the customer and their interactions, how your staff performs, and your sales growth with the added functionality for analytics and reporting.
• Customizable dashboards to build customized widgets in front office to enable users to check the most relevant data in real time in terms of their business.
• Knowledge base and self-service portal to deliver customers access to an extensive body of knowledge and self-service area, freeing them to solve simple problems without assistance.
• Integration with popular tools for marketing, accounting, etc., so everything is easily connected and integrated.

Spinso ServiceDesk is ideal for businesses that wish to maintain or develop their customer relations, optimize support functions, and increase their sales. The flexibility, strong and practicable options and its compatibility with various other programs it would be recommended for organizations that aim to enhance their customer satisfaction and to establish long standing client relationships.