ZipDial

ZipDial Cloud Telephony & IVRS is the future generation of solution offered in the communication domain. They will simplify business operation and make the interaction between customers and business owners easier. This friendly cloud-based platform will offer various tools to improve the efficiency and effectiveness of communication.

Its basic features are as follows:

• Very simple and easy interfaces for easier management of calls and real-time analytics.
• Interactive Voice Response, or else known as IVR systems wherein customer inquiries get automated, and answers them within a minute in order to reduce the waiting time.
• Include integration with existing CRM systems to facilitate a free flow of information and proper control of customer contact.
• Enable call tracking and monitoring in order to measure performance and enhance the quality of service
• Reporting tools tailor-made to specific needs of specific businesses to increase visibility about patterns of calls and customer activities
• Scalable to help a business grow with it without sacrificing performance.

With Cloud Telephony and IVRS by ZipDial, the operational costs of an organization go down; customer satisfaction increases; and organizations can get focused on strategic initiatives to grow.