Zoho Survey

Zoho Survey is a flexible and robust survey tool used to improve customer satisfaction, capture valuable feedback and implement improvements, and strengthen business processes. This integrated instrument empowers an organization with its many features such as social listening, market research, and audience engagement platform that offers customized questionnaires and surveys.

Key Features include:

• Drag and Drop Survey Builder for the creation of simple and attractive surveys in a short period of time is possible even with a lack of experience.
• Multiple Survey Templates to choose from so that businesses can easily start with different types of surveys including the customer satisfaction, employee engagement and product feedback surveys. – Another desirable feature called Autoresponder in order to generate individual responses depends on a customer’s replies to certain questions.
• Survey has features of Advanced Logic and Skip logic that enables a respondent to be directed to certain particular questions depending on his/ her answer to certain previous questions that are not relevant to him/ her.
• Zoho Multi-Channel Distribution can copy surveys through email, website, social networks, or even Zoho CRM with a number of simple clicks.
• Branding Options for adding company logos, colors and fonts to the surveys thereby ensuring branding consistency.
• This new feature, called Collaborative Work on surveys, enables several team members to work on the same survey at once, thus making it easier to build the survey.
• Real-time Analytics means quick survey analysis including response trends, respondent’s profile, and NPS.
• Zoho Survey is an integrated application with Zoho products which provide it with the capability to interconnect with other applications from Zoho and from other companies as well without difficulty.

Zoho Survey is a perfect tool for all organizations that need to receive crucial customer insights and improve their operations. It is full of sophisticated tools such as advanced logic, multiple distribution channels, and detailed calculations, allowing companies to solve several issues at once.