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Best Cloud-based Phone Systems For Small Businesses

Best Cloud-based Phone Systems For Small Businesses
Sruthi V Content Specialist
Reading Time: 8 mins
Published: March 7, 2023
Last Updated: April 23, 2024

For any small business in today's world, having a good phone system is really important. A cloud-based phone system, which is like a VoIP system, can help businesses save money on communication while still keeping good quality communication with customers.

IVRS Software

How to choose the best Cloud-based Phone System?

There are a variety of cloud-based phone systems available for small businesses in India in 2023. Each one comes with its own set of features, pros, and cons. When selecting a cloud-based phone system, it’s crucial to consider your business needs and choose a vendor that aligns with them.

Factors to consider–

  • The number of employees in your organisation
  • Call volume you expect to receive
  • Any specific features or integrations that you require

Some additional factors to selecting a cloud-based phone system for your small business include the pricing structure, customer service and technical support, and the level of security offered by the system.

Ultimately, by selecting the right cloud-based phone system, you can help ensure that your small business can communicate effectively with customers, employees, and other stakeholders while saving money on communication costs and streamlining your communication processes.

Still confused? Here’s our list of the best cloud-based systems in India for small businesses in 2023. Or, book your free consultation with us now and we’ll help you pick the best vendor!

Top 5 Cloud-based Phone Systems for Small Businesses in India 2023

RingCentral

RingCentral is a leading cloud-based phone system provider that offers a wide range of features, including unlimited calling and messaging, advanced analytics and reporting capabilities, team messaging and collaboration tools, seamless integrations with other business applications such as Salesforce, Hubspot, and Zendesk, video conferencing and screen sharing capabilities, and call management features such as call forwarding, hold music, and voicemail transcription.

Pros:

  • Offers a wide range of features that can help businesses communicate more effectively with their customers and employees.
  • User-friendly interface that is easy to navigate.
  • Offers 24/7 customer support and a mobile app for making and receiving calls on the go.

Cons:

  • Can be more expensive than some other cloud-based phone systems.
  • Some users have reported issues with call quality and dropped calls.

Nextiva

Nextiva is a cloud-based phone system provider that offers a range of features, including unlimited calling and voicemail transcription, call routing and management features, advanced analytics and reporting capabilities, an easy-to-use interface, a mobile app for making and receiving calls on the go, and customizable hold music and greetings.

Pros:

  • Offers customizable features that can be tailored to a business’s needs.
  • Provides 24/7 customer support and a dedicated account manager for each customer.
  • Has a reputation for excellent call quality and reliability.

Cons:

  • Can be more expensive than some other cloud-based phone systems.
  • Some users have reported issues with Nextiva’s mobile app.

Grasshopper

Grasshopper is a cloud-based phone system provider that is specifically designed for small businesses. Some of the key features of Grasshopper include customizable greetings and voicemail transcription, call forwarding and routing, a mobile app for making and receiving calls on the go, integrations with other business applications such as Slack and Trello, and an easy-to-use interface.

Pros:

  • Range of features tailored to the needs of small businesses.
  • Provides 24/7 customer support and a free trial for new customers.
  • User-friendly interface and easy to navigate.

Cons:

  • May not be suitable for larger businesses or those with more complex communication needs.
  • Some users have reported issues with call quality and dropped calls.

Dialpad

Dialpad is a cloud-based phone system provider that offers a range of features, including call routing and management features, call recording and voicemail transcription, seamless integrations with other business applications such as Salesforce, G Suite, and Zendesk, an easy-to-use interface, a mobile app for making and receiving calls on the go, and video conferencing and screen sharing capabilities.

Pros:

  • Offers a range of features that can help businesses communicate more effectively with their customers and employees.
  • Provides 24/7 customer support and a free trial for new customers.
  • User-friendly interface and is easy to navigate.

Cons:

  • Some users have reported issues with call quality and dropped calls.
  • Can be more expensive than some other cloud-based phone systems.

Freshcaller

Freshcaller is a cloud-based phone system provider that is designed specifically for small businesses. Some of the key features of Freshcaller include customizable call routing and management features, call recording and voicemail transcription, integrations with other business applications such as Freshdesk and Zoho CRM, an easy-to-use interface, and a mobile app for making and receiving calls on the go.

Pros:

  • Range of features tailored to the needs of small businesses.
  • Provides 24/7 customer support and a free trial for new customers.
  • User-friendly interface and easy to navigate.

Cons:

  • May not be suitable for larger businesses or those with more complex communication needs.
  • Some users have reported issues with call quality and customer support response times.

Cloud-based phone systems offer small businesses in India a range of features that can help improve communication with customers and employees, enhance productivity, and streamline operations. When choosing a cloud-based phone system, businesses should consider their specific communication needs and look for a provider that offers features that can help them meet those needs.

Each of the systems listed above has its unique set of features, pros, and cons. However, they all offer scalable, customizable solutions that can help businesses grow and succeed. So, it’s essential to carefully evaluate to determine which is best suited to the needs of your business.

Decide with confidence.

You must conduct thorough research and read user reviews to choose the best software for your needs. So, take a look at our website to understand better!

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